Privacy Policy

Kindgrounds Plan Management respects your privacy and handles personal information with care. This policy explains how we collect, use and protect information when you contact us, use our website or enquire about NDIS plan management services.

Information we may collect

We may collect your name, contact details, NDIS-related enquiry information, provider invoice details and other information you choose to share with us so we can respond to your request or provide plan management support.

How we use information

We use information to respond to enquiries, set up plan management, communicate with participants, families, nominees, providers and support coordinators, process invoices, keep plan management records and improve our services.

NDIS and service information

When providing plan management support, we may need to handle information connected to your NDIS plan, budgets, providers and invoices. We only use this information for plan management, communication, record keeping and related service purposes.

Sharing information

We do not sell personal information. We may share information where needed to provide services, communicate with authorised representatives or providers, meet legal obligations, protect participant funding or work with the NDIA and relevant regulators.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. If you believe information we hold about you is incorrect, please contact us so we can review it.

Contact us

For privacy questions, contact Kindgrounds Plan Management on 1800 876 252 or email info@kindgrounds.com.au.